At CarryNovas.com, your satisfaction is our top priority. If something goes wrong with your order, we’ll make it right — guaranteed.
✅ You’re eligible for a refund or replacement if:
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Wrong Item Received
If you received a different product than what you ordered, we’ll resend the correct item or issue a full refund. -
Product Not as Described
If the item you received is significantly different from what was shown or described on our website, we’ll replace it or provide a full refund. -
Damaged Package on Delivery
If your package arrives damaged, send us a photo of the item and packaging. We’ll send a replacement or issue a refund. -
Lost Package
If your order is lost in transit or never arrives, we’ll verify the issue and send a replacement or give you a full refund.
📩 How to Request a Refund:
Email us at help@carrynovas.com with your order number, a brief explanation of the issue, and photos if applicable. Our support team will respond within 24 hours.
⏳ Request Timeframe:
Refund or replacement requests must be submitted within 7 days of receiving your item (or the expected delivery date if lost).
We’re committed to ensuring you receive the exact quality and service you expect — every time.